Member Expectations

Registration, Payment, & Withdrawal Policies

Our program runs year round with a 9 month, 3 trimester, academic school year curriculum for gymnastics classes, featuring flexible programs over the three months of summer. 

Commitment is encouraged & rewarded! We offer different membership tiers with flexible payment plans to families which reward your commitment! Please select the plan which works best for your family’s schedule & budget! Each tier offers you a different way to budget your enrollment with us! 

Strength Member: This is a monthly automatic payment option which is charged on the 15th of each month for the upcoming four-week period.

2024-2025

Fall Trimester Periods

PeriodPayment Due
Sept. 3-Sept. 28Aug. 15
Sept. 30-Oct.27Sept. 15
Oct. 28-Nov. 24Oct. 15

Winter Trimester Periods

PeriodPayment Due
Nov. 25-Dec. 22Nov. 15
Jan. 6-Feb. 2Dec. 15
Feb. 3-Mar. 2Jan. 15

Spring Trimester Periods

PeriodPayment Due
Mar. 3-Mar. 30Feb. 15
Mar. 31-May 4.Apr. 15
May 5-June 1May 15

Power Member: Payment is due on the 15th of the month prior to the start of the next trimester. 

This membership level rewards your commitment with apr. $20 off the total cost you would pay monthly for three months! 

Trimester Payment Due

Fall

Sep 3-Nov. 24

August 15

Winter: 

Nov. 25-Mar. 2

Nov. 15

Spring:

Mar. 3-June 1

Feb. 15

Might Member: Payment is due on August 15th for the entire academic year. 

This option rewards your commitment with a 15% discount off your total tuition cost (apr. 5 free classes!)

Little Champions Member:

This is a monthly automatic payment option which is charged on the 15th of each month for the upcoming four-week period only for students in our “Little Champions Academy” program.

It is encouraged that you join at the start of the school year so you receive the full benefit of our curriculum, but, you can join a class at any time as long as space is available.  As a new student who joins in the middle of a trimester, we will prorate your tuition. 

If you would like to change your schedule (space & skill requirement permitting) you can do so by your online customer portal or by contacting us by the 14th of the month.

In the event the gym is closed due competition, illness, single day holidays, or reasons which are beyond our control, no tuition is reduced and we will give makeups where we can fit.

In the event the gym is closed due to inclement weather, you will be notified of the closing and no makeup is guaranteed as we cannot control the weather.  You may schedule a makeup in your portal as space allows.

In order to keep our overall class cost low, tuition is not prorated for absences. Your tuition is paid in order to hold your space; regardless of your attendance.  We allow one makeup class per four week period; the makeup must occur within four weeks from the time absence occurred. You can mark your absence in your portal or we will mark it when you miss class and mark you eligible for a makeup.  You then will be able to schedule a makeup in your portal. Makeups are allowed when the requested class size permits.

We encourage students to stay enrolled consecutively to encourage learning and continual progress but if you need to stop for any reason we will of course welcome you back with open arms!

Please email us to request withdrawal from our program prior to your next membership charge being processed (by the 14th of the month) as once it is charged no refund will be possible.  

Refunds are not granted for any reason as once charges are processed, your space is held in class which limits space to join!

Card on file: Each family is required to have a credit/debit card on file for payment.

Payment Reminders: Payments are always due ahead of classes beginning and you will receive a reminder that payment will be coming up a few days prior to the charge being made. If you wish to not continue in the upcoming classes, this is the appropriate time for you to advise us of your withdrawal. 

It is your responsibility to be aware of the membership package your family selected and when the payments are due for upcoming classes. 

Late payments:

  1. If your payment is not received by due date of your membership tier on the 15th in the form of cash or check, and you have not withdrawn from class, the credit/ debit card that is on file will be automatically charged for the next tuition period. This ensures that your child’s spot in class is secured.
  2. If your payment doesn’t go through for any reason you will be charged a $15.00 decline fee. If delinquent tuition is not paid before the start of the session, your child(ren) will be tagged inactive by the computer, will be un-enrolled, and children on the waiting list will be called.
  3. If we receive one bounced check all future tuition must be paid either by cash or credit/debit card.
  4. New card information must be updated manually by yourself or by notifying us by the 10th of the month

 

-Credits/Refunds: All sales are final! We do not offer refunds or credits for missed classes; your tuition is paid to hold your space, regardless of your attendance.

-Family discount: We offer discounts for taking multiple classes per week & also for having multiple children enrolled! We offer a 5% discount off the total cost of your family’s tuition per additional family member.  *Private lessons have a separate discount plan*

Accepted Payment Types: Visa, Mastercard, Discover, cash & check

In order for a class to run there must be at least 4 children enrolled. In the event that a class does not fill we will work with you to find an alternative appropriate selection.

We want our gym to remain a happy and respectful environment! Family’s will be asked to leave the program without a refund if they demonstrate any rude, inappropriate, or profane behavior towards any coach, client, member, or facilities used by Kratos Fitness & Acrobatics, LLC. 

In attempts to create the safest learning environment possible, students who pose a danger to themselves or others (including coaches) due to extreme, repetitive, disrespectful or unruly behavior that does not improve, or has a severe singular occurrence will be discharged from our program. 

Gym Rules

All clients must sign a compliance waiver and health questionnaire before entering the the gym for any program or event.  All clients must notify the gym of any and all allergies, medical/health conditions, injuries, or illnesses they may currently have or have previously had.  Clients with severe medical conditions must provide Kratos Fitness & Acrobatics LLC with a set of instructions provided by their physician if an emergency occurs.  Clients with severe medical conditions must bring whatever emergency medication (inhaler, epi-pen etc.) they may need to every single class.

-All participants should wear CLEAN gymnastics leotards or fitness style clothing (stretchy, tight fitting & easy to move in, fully covering the chest and buttox)

-No jeans or any other form of casual, everyday clothing, or provocative clothing is permitted

-Young women are suggested to wear a supportive sports bra while working out

-All participants must have clean, bare feet to workout to maintain a clean, safe environment.  If feet are covered in dirt, children will be sent out of the gym to clean them.

-No jewelry; jewelry can be lost, damaged, or injure the client while he/she is exercising

Hair must be pulled back with an elastic to ensure safety

For the safety of all athletes, it is expected that your child maintain proper gym etiquette and be able to follow the instructions given by the coaches.  We are here to positively educate participants why it benefits them to follow the instructions given but we ask your help at home in positively reinforcing the importance of great behavior in the gym as when a child is intentionally defiant, they present a danger to themselves and others.

-Our gym is an open environment so sound travels fast, If you are waiting in the lobby please speak quietly to not disturb the athletes and others around you

-DO NOT enter the gym unless you are participating in a lesson which is occurring

-If you are waiting for your class to begin please do not enter the gym until a coach instructs you to do so

-Please do not sideline coach your athlete; this can be both distracting and dangerous.  It also does not allow your athlete to learn to hear the coaches specific and strategic cues, or practice having moments where they need to recall the technique of a skill on their own accord.

-Everyone must be respectful of all equipment; anyone who treats equipment carelessly or purposely damages any equipment (weights, blocks, mats etc.) will be asked to leave the program without a refund and will be charged for the damages they are responsible for

We want our gym to remain a happy and respectful environment! Family’s will be asked to leave the program without a refund if they demonstrate any rude, inappropriate, or profane behavior towards any coach, client, member, or facilities used by Kratos Fitness & Acrobatics, LLC. 

In attempts to create the safest learning environment possible, students who pose a danger to themselves or others (including coaches) due to extreme, repetitive, disrespectful or unruly behavior that does not improve, or has a severe singular occurrence will be discharged from our program. 

YOU MUST COME INSIDE TO PICK YOUR ATHLETE UP! WE WILL NOT SEND THEM OUT TO MEET YOU.

PLEASE PHOTOGRAPH/VIDEO ONLY YOUR OWN ATHLETE.  QUICK VIDEOS ARE PERMITTED BUT IT IS NOT PERMISSIBLE TO RECORD THE TRAINING AT LENGTH/IN ITS ENTIRETY. We love to share the moments you capture! Please tag us on social media!

To learn more about how you can identify or report situations which are in violation of Safe Sport, please click on of the following links

usagym.org/pages/education/safesport

uscenterforsafesport.org/report-a-concern

athletesafety.org/training